FAQs

Get Informed

We strive for transparency and honesty in all of our customer relationships, and we seek to provide that through our FAQ section. We know how often questions can come up and we’re ready to answer all of them. If there’s something we missed, please reach out us and will be happy to help.

Do We Accept Returns or Cancellations?

Due to COVID and other infectious outbreaks (FLU, URI, etc.) and extreme hot weather,

all sales are final. All our products are made to order, so once an order is placed your product will go to production. Production can take up to 10/14 day to make and fill due to high volume during April to December. We do not keep products on the shelves. They are all handmade by myself and my husband.

Stay in touch and we will update on our return policy

We will replace items due to damage only. Do not send products back to us. The process for replacement are the following:

*Items must be damaged, broken and unable to be used for the purpose intended for.

*email a photo of damaged items.

*must be reported within 3 business days via email after received.

*Shipping and Tracking number must be submitted in your email notification.

Contact

Still need answers? Please get in touch and we’ll get back to you as soon as possible.

What’s the minimum order amount?

There is no limit on how much you would like to order. We want you to try our soaps whether it's for yourself, a friend or gift giving. We offer bulk orders at wholesale prices to our small businesses. You want the best and best is only what you'll get from Smoky Mountain Soaps 23.